Public Safety Telecommunicator (Office Automation)

Summary

Job TitleJob DescriptionHelpResponsible for the operation of system interface computer equipment.Acknowledge or defer alarms, determine the priority level of each alarm generated, determine the operational procedures for the alarm and act in accordance with procedures for the Fire Detection and Intrusion Detection System.Transfer caller to proper personnel as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, rescue or hazardous materials units.Maintain continuous telephone contact with caller, when appropriate, during emergency situations.Responsible for caller interrogation to determine the problem and the nature of the call.Identify the nature of emergency, level of response required based on local protocols, and provide any additional information to the responding units.Perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.

Job Description

Job TitleJob DescriptionHelpResponsible for the operation of system interface computer equipment.Acknowledge or defer alarms, determine the priority level of each alarm generated, determine the operational procedures for the alarm and act in accordance with procedures for the Fire Detection and Intrusion Detection System.Transfer caller to proper personnel as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, rescue or hazardous materials units.Maintain continuous telephone contact with caller, when appropriate, during emergency situations.Responsible for caller interrogation to determine the problem and the nature of the call.Identify the nature of emergency, level of response required based on local protocols, and provide any additional information to the responding units.Perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.