Public Safety Telecommunicator - cert req'd

Summary

Public Safety Telecommunicator - cert req'd - 2826 Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.Please see Special Instructions for more details.Position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD‑214 as a part of the online application process.UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.Position Details Division: Finance and AdministrationDepartment: Police & Public SafetyWorking Title: Police DispatcherVacancy Type: Probationary Permanent Full TimeMin T/E Requirements: High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Position requires Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.FTE: 1Position Overall Competency Level: JRecruitment Range: $35,688 - $38,792Anticipated Hiring Range: $38,792Position #: 2826FLSA Status: Non-ExemptMonths per year: 12Work Schedule =e.g. 8-500: 12 hour shiftWork Schedule Type: Rotating ShiftIs this a grant funded position? NoPrimary Purpose of Organization Unit: To ensure preservation of peace and public safety through various methods of providing and teaching work-shops to the campus community along with the enforcement of local policy, state and federal laws and by providing support and assistance to the Campus community during emergency or crisis situations.Primary Purpose of Position: The responsibilities of the Telecommunicator include but are not limited to, acting as the link between the public, Campus community and the Police; accurately relaying information to officers; answering calls for service via radio, telephone, emergency lines, alarm panels, and through person-to-person contact; providing general campus directions and information to visitors. Telecommunicators are responsible for documentation of all activity related to UNC-Pembroke Police Department regardless of its nature. Work involves receiving emergency and non-emergency calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, operating the emergency notification system, and maintaining public safety communications logs and databases. Positions are responsible for operating a host of complex telecommunications and computer equipment, including multi-line phone systems, multi-channel police consoles, two-way radios, scanners, and Division of Criminal Information terminals. Work requires knowledge of applicable Federal Communications Commission rules and regulations, an understanding of public safety operations, and skill in the operation of telecommunications technology. These positions require the ability to multitask and to remain calm and composed in high-stress situations. Telecommunicators must maintain confidentiality and discretion in the course of conducting business; work individually and/or with others; and adapt to change and circumstances. Positions may require rotating, shift, weekend, holiday and/or overtime work. Positions are subject to call back in emergency situations. This position is a mandatory personnel position, which will be required to report for duty during adverse weather or emergency events, even if the university is closed.Job Description Call Intake & Assessment Answer emergency and non-emergency phone calls promptly and professionally.Receive and respond to emergency and non-emergency requests for assistance through non-telephonic communication means, such as callboxes, panic buttons, Brave Alert messages, etc.Assess caller needs, obtain essential information, and determine the appropriate level of response.Provide pre-arrival instructions and crisis communication as needed.Dispatch & Coordination Dispatch campus police officers, security personnel, and other emergency services using radio, CAD, and related systems.Operate computer systems and software related to DCIN, CJ LEADS, etc.Activate the Emergency Notification System.Monitor radio channels and maintain clear, concise communication with field units.Coordinate with local police, fire, and EMS agencies during joint responses.Contact after hours on-call personnel from other university units, as neededCampus Safety Monitoring Operate and monitor building alarms, access control systems, blue light phones, and CCTV camera networks.Document incidents, alarms, and activities in real time.Recordkeeping & Reporting Enter and maintain accurate data in the Computer-Aided Dispatch (CAD) and Records Management Systems.Prepare logs and reports for supervisors, administrators, and legal compliance purposes (e.g., Clery Act).Customer Service & Support Provide general information and assistance to callers regarding campus services and policies.Interact with diverse campus populations with professionalism, empathy, and discretionCertification Requirements Obtain and maintain certification as a Division of Criminal Information Network (DCIN) terminal operator at agency specified modules.Obtain and maintain certification with other criminal justice networks, such as CJ LEADSSuccessfully complete a Basic Telecommunicator training course, as specified by the agencyPositions may require rotating, shift, weekend, holiday and/or overtime work. Positions are subject to call back in emergency situations. This position is a mandatory personnel position, which will be required to report for duty during adverse weather or emergency events, even if the university is closed.Management Preference Experience as a public safety telecommunicator. Current DCIN terminal operator certification. Basic Telecommunication Certification.Lic or Certification required by statute or regulation Certification as a Division of Criminal Information Computer Operator preferred or ability to become certified upon first available offer for the class. Basic Telecommunication Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission preferred.Applicant Documents Required Documents C V/ResumeCover LetterOptional Documents Other DocumentOther Document 2Other Document 3Other Document 4Job Closing Date: 09/09/2026#J-18808-Ljbffr

Job Description

Public Safety Telecommunicator - cert req'd - 2826 Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.Please see Special Instructions for more details.Position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD‑214 as a part of the online application process.UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.Position Details Division: Finance and AdministrationDepartment: Police & Public SafetyWorking Title: Police DispatcherVacancy Type: Probationary Permanent Full TimeMin T/E Requirements: High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Position requires Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.FTE: 1Position Overall Competency Level: JRecruitment Range: $35,688 - $38,792Anticipated Hiring Range: $38,792Position #: 2826FLSA Status: Non-ExemptMonths per year: 12Work Schedule =e.g. 8-500: 12 hour shiftWork Schedule Type: Rotating ShiftIs this a grant funded position? NoPrimary Purpose of Organization Unit: To ensure preservation of peace and public safety through various methods of providing and teaching work-shops to the campus community along with the enforcement of local policy, state and federal laws and by providing support and assistance to the Campus community during emergency or crisis situations.Primary Purpose of Position: The responsibilities of the Telecommunicator include but are not limited to, acting as the link between the public, Campus community and the Police; accurately relaying information to officers; answering calls for service via radio, telephone, emergency lines, alarm panels, and through person-to-person contact; providing general campus directions and information to visitors. Telecommunicators are responsible for documentation of all activity related to UNC-Pembroke Police Department regardless of its nature. Work involves receiving emergency and non-emergency calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, operating the emergency notification system, and maintaining public safety communications logs and databases. Positions are responsible for operating a host of complex telecommunications and computer equipment, including multi-line phone systems, multi-channel police consoles, two-way radios, scanners, and Division of Criminal Information terminals. Work requires knowledge of applicable Federal Communications Commission rules and regulations, an understanding of public safety operations, and skill in the operation of telecommunications technology. These positions require the ability to multitask and to remain calm and composed in high-stress situations. Telecommunicators must maintain confidentiality and discretion in the course of conducting business; work individually and/or with others; and adapt to change and circumstances. Positions may require rotating, shift, weekend, holiday and/or overtime work. Positions are subject to call back in emergency situations. This position is a mandatory personnel position, which will be required to report for duty during adverse weather or emergency events, even if the university is closed.Job Description Call Intake & Assessment Answer emergency and non-emergency phone calls promptly and professionally.Receive and respond to emergency and non-emergency requests for assistance through non-telephonic communication means, such as callboxes, panic buttons, Brave Alert messages, etc.Assess caller needs, obtain essential information, and determine the appropriate level of response.Provide pre-arrival instructions and crisis communication as needed.Dispatch & Coordination Dispatch campus police officers, security personnel, and other emergency services using radio, CAD, and related systems.Operate computer systems and software related to DCIN, CJ LEADS, etc.Activate the Emergency Notification System.Monitor radio channels and maintain clear, concise communication with field units.Coordinate with local police, fire, and EMS agencies during joint responses.Contact after hours on-call personnel from other university units, as neededCampus Safety Monitoring Operate and monitor building alarms, access control systems, blue light phones, and CCTV camera networks.Document incidents, alarms, and activities in real time.Recordkeeping & Reporting Enter and maintain accurate data in the Computer-Aided Dispatch (CAD) and Records Management Systems.Prepare logs and reports for supervisors, administrators, and legal compliance purposes (e.g., Clery Act).Customer Service & Support Provide general information and assistance to callers regarding campus services and policies.Interact with diverse campus populations with professionalism, empathy, and discretionCertification Requirements Obtain and maintain certification as a Division of Criminal Information Network (DCIN) terminal operator at agency specified modules.Obtain and maintain certification with other criminal justice networks, such as CJ LEADSSuccessfully complete a Basic Telecommunicator training course, as specified by the agencyPositions may require rotating, shift, weekend, holiday and/or overtime work. Positions are subject to call back in emergency situations. This position is a mandatory personnel position, which will be required to report for duty during adverse weather or emergency events, even if the university is closed.Management Preference Experience as a public safety telecommunicator. Current DCIN terminal operator certification. Basic Telecommunication Certification.Lic or Certification required by statute or regulation Certification as a Division of Criminal Information Computer Operator preferred or ability to become certified upon first available offer for the class. Basic Telecommunication Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission preferred.Applicant Documents Required Documents C V/ResumeCover LetterOptional Documents Other DocumentOther Document 2Other Document 3Other Document 4Job Closing Date: 09/09/2026#J-18808-Ljbffr