Expert CSR/Dispatcher

Summary

Join PatchitUP Drywall

At PatchitUP Drywall, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for our first hire! Not just a CSR and Dispatcher, but the person who helps build how this business runs from day one.

Responsibilities

• Use ServiceTitan software to manage schedules and dispatch technicians.
• Communicate effectively with customers, technicians, and management.
• Handle customer calls for scheduling, rescheduling, and job coordination.
• Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate.
• Make proactive outbound follow-up calls on unsold estimates daily. Do not let leads go cold. Solicit reviews after every completed job.
• Monitor lead quality. Request lead credits when necessary.
• Ensure rapid response to leads within 5 minutes.
• Work hours: 7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed.
• Initially in-office, with potential for remote work once proficient in systems and operations.

Requirements

• Preferred experience with Service Titan software.
• Excellent phone and communication skills.
• Strong multi-tasking abilities.
• Experience in scheduling and dispatching for a home service company is preferred.
• Fluent in English; Spanish is a plus.
• A natural on the phone. Warm, confident, and the kind of person customers enjoy calling back. Relentless on follow-up without being told.

Why PatchitUP Drywall?

You will be our first hire. As we grow across Frisco, McKinney, Plano, Allen, and North Dallas, your role grows with you. This is not a job you outgrow. It is one you help build.

Job Description

Join PatchitUP Drywall

At PatchitUP Drywall, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for our first hire! Not just a CSR and Dispatcher, but the person who helps build how this business runs from day one.

Responsibilities

• Use ServiceTitan software to manage schedules and dispatch technicians.
• Communicate effectively with customers, technicians, and management.
• Handle customer calls for scheduling, rescheduling, and job coordination.
• Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate.
• Make proactive outbound follow-up calls on unsold estimates daily. Do not let leads go cold. Solicit reviews after every completed job.
• Monitor lead quality. Request lead credits when necessary.
• Ensure rapid response to leads within 5 minutes.
• Work hours: 7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed.
• Initially in-office, with potential for remote work once proficient in systems and operations.

Requirements

• Preferred experience with Service Titan software.
• Excellent phone and communication skills.
• Strong multi-tasking abilities.
• Experience in scheduling and dispatching for a home service company is preferred.
• Fluent in English; Spanish is a plus.
• A natural on the phone. Warm, confident, and the kind of person customers enjoy calling back. Relentless on follow-up without being told.

Why PatchitUP Drywall?

You will be our first hire. As we grow across Frisco, McKinney, Plano, Allen, and North Dallas, your role grows with you. This is not a job you outgrow. It is one you help build.