CSR/Dispatcher

Job Description:

CSR/Dispatcher

Description

B.E.S.T. Representative (Csr And Dispatcher)

At PatchitUP Drywall, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative, commonly referred to as a CSR and Dispatcher.

Responsibilities:

• Use ServiceTitan software to manage schedules and dispatch technicians.
• Communicate effectively with customers, technicians, and management.
• Handle customer calls for scheduling, rescheduling, and job coordination.
• Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate.
• Follow up on unsold estimates and completed work, soliciting reviews for technician performance.
• Monitor lead quality. Request lead credits when necessary.
• Ensure rapid response to leads within 5 minutes.
• Work hours: 7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed.
• Initially in-office, with potential for remote work once proficient in systems and operations.

Requirements:

• Preferred experience with ServiceTitan software.
• Excellent phone and communication skills.
• Strong multi-tasking abilities.
• Experience in scheduling and dispatching for a home service company is preferred.
• Fluent in English; Spanish is a plus.
• Self-starter, motivated, and a doer.

Why PatchitUP Drywall?

Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment. If you're looking to be part of a dynamic and expanding company, apply now.