IT Supervisor Sr, ATS, MRC

Job Description:

IT Supervisor Sr, ATS, MRC

Description

About This Position

The City of Austin, Austin Technology Services (ATS) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Job Description:

IT Supervisor Senior

Purpose:

Under general direction, this position performs routine supervisory work, overseeing daily small to medium and moderately complex information technology (IT) operation work groups.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Provides advanced technical leadership on integrating complex existing or new information system technologies.
  
• Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service.
  
• Leads the coordination and participation with other City departments, project teams, and agencies.
  
• Develops training programs, guides, and trains staff on work procedures and operating instructions.
  
• Develops and prepares management and productivity reports, studies, and analyses.
  
• Prepares operating budgets and reviews ongoing expenditures.
  
• Develops short- and long-range goals and monitors performance results.
  
• Prepares, reviews, and approves documentation for procurement.
  
• Ensures compliance with City of Austin personnel, security, and department procedures.
  
• Researches complex commercial products for possible use.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of budget processes.
  
• Knowledge of current IT systems and data systems technology, security, operations, and practices.
  
• Knowledge of management and supervisory principles and practices.
  
• Skill in organizing work effectively and efficiently.
  
• Skill in understanding the organization and operation of the city and departments as necessary.
  
• Skill in conducting hardware and software evaluations, performing selection and acquisition functions.
  
• Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance.
  
• Ability to read and interpret standard accounting and financial reports.
  
• Ability to conduct research and analyze and interpret research findings.
  
• Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations.
  
• Ability to assign and direct the work activities of assigned personnel.
  
• Ability to understand complex program structure, strong analysis and problem solving skills.
  
• Ability to communicate effectively, both orally and in writing.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university plus two (2) year of leadership or supervisory experience in a field related to the job.
  
• Experience may substitute for education up to four (4) years.
  

Preferred Qualifications:

• Demonstrated knowledge and experience in maintaining a highly available and scalable network consisting of multiple data centers and customer sites.
  
• Demonstrated experience in supporting Motorola ASTRO Radio system, network diversity, adhering to local IT architecture guidelines and maintenance of Radio ID, Talk groups, security access groups.
  
• Demonstrated knowledge and experience in analyzing and identifying solutions to resolve issues impacting high availability of network communication systems with enterprise and broadband networks, ISP connectivity, and Radio Frequency (RF) network.
  

Notes to Candidate:

Overview of the Position:

The IT Supervisor Senior provides supervisory leadership for the GATRRS ASTRO Radio System. The role oversees daily IT operations, improves efficiency, and ensures high quality service delivery. Responsibilities include setting operational goals, providing advanced technical support, supporting internal and external partners, developing training and procedures, and preparing system reports. (This position requires a Criminal Background Investigation Financial and/or CJIS).

The IT Supervisor Senior carries out full supervisory duties including hiring, training, evaluating, guiding staff to meet operational and service objectives, and ensuring compliance with City policies and security standards.

This position requires after hours and on call support, based on operational needs. This position is primarily on site with the ability to telecommute with prior approval from the manager.

Pay Range:

$91,080.00 - $122,850.00

Essential Employee:
This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Application Instructions:

In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.

NOTE: A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.

Use of AI is strictly prohibited to respond to the application and during the interview process.

All interviews are being conducted over the phone, Microsoft Teams Phone (no video required) or virtually via Microsoft Teams (video required), or in person.

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, we will reach out for professional references including your most recent supervisor. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Benefits

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information .

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JOIN THE CITY OF AUSTIN TEAM



At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-07-16