TDI - Consumer Protection - Insurance Specialist II

Job Description:

TDI - Consumer Protection - Insurance Specialist II

Description

Agency Information

Do you have a passion for public state service and enjoy making a difference? The Texas Department of Insurance (TDI) is hiring! We regulate the insurance industry, administer the Texas workers¿ compensation system, perform the duties of the State Fire Marshal's Office, and educate and protect consumers. Apply now if you're looking for a rewarding career in public service. The Texas Department of Insurance is in the Capitol Complex, in the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol.

Benefits of working at TDI:

• Flexible work schedules.
• Work-life-balance.
• 96 hours of accrued vacation a year.
• 96 hours of accrued sick leave a year.
• 20+ holidays every year.
• Career advancement opportunities.
• Free parking.
• 401(k) and 457 Programs.
• State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).
• Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).
• Optional benefits like dental, vision, life insurance, and many more.
• Qualified employer for the Federal Public Service Loan Forgiveness Program.

Before you apply:
TDI does not sponsor or assume sponsorship of an employment visa.

Learn about our selection process , our military employment preference, licensing, and credential requirements.

Job Description

Insurance Specialist II (Insurance Specialist)
This position performs routine journey level insurance work. Work involves analyzing licensing
applications and determining compliance with and investigating possible violations of the Texas
Insurance Code. Work involves fielding phone calls from applicants and disseminating information
both verbally and in written form. Requires ability to obtain DPS secure site access. Works under
moderate supervision with limited latitude for the use of initiative and independent judgment.

Essential Job Duties

This position:

• Reviews license applications and renewals, specifically in-depth review of criminal history
  backgrounds, prior disciplinary action, and possible misstatements, while complying with
  procedures to ensure that no insurance license is issued without prior eligibility and/or
  compliance with the Texas Insurance Code, Texas Administrative Code, Texas Occupations
  Code, or any other law and/or rule of the state of Texas.
• Maintains contact with applicant/licensee to develop information necessary to complete
  review, including follow-up calls and correspondence, while adhering to strict timelines for
  response/actions.
• Analyzes legal documents, charging instruments, indictments, judgments, orders, and criminal
  histories.
• Prepares memoranda for submission to management and or enforcement including
  recommendations for licensure action.
• Reviews various notifications of misconduct of current licensees to determine appropriate
  action.
• Crosstrain and assist other teams as needed and
• Performs other duties as assigned.

Minimum Qualifications

This position requires:

• 60 college hours.
• One year' experience in insurance work.
• Regular work attendance.
• Travel may be required for up to 5% of the time. If travel is 10% or over, you must maintain a state of Texas Driver's License.

Note | Education and experience relevant to position requirements may be substituted for one
another on a year-for-year basis.

Additional job details:

• A skills and grammar test will be required if selected for an interview.
• This position requires applicant to be eligible to apply for access to the Texas Criminal Justice
  Information system. For eligibility, see:
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  https://www.dps.texas.gov/administration/crime_records/docs/txCJISSysAccPolicy.pdf TDI will
  conduct a criminal background check on all final candidates. An applicant who has been
  convicted of, received deferred adjudication for, or has an open arrest for a criminal offense, may
  be disqualified from employment.

Preferred Qualifications

Preferences for this position include:

• General knowledge of Agent and Adjuster Licensing's processes and procedures.

Knowledge/Skills/Abilities

This position requires demonstrated knowledge of:

• Rules and statutes include the Texas Insurance Code and Texas Administrative Code, especially
  relating to Agent and Adjuster Licensing.
• Microsoft Office software applications, including Word, Excel, and Outlook.
• Converting Microsoft Word documents to Adobe PDF, as well as extracting and combining PDF
  files efficiently.

This position requires demonstrated skill in:

• Problem solving and critical thinking.
• Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.
• Using personal computers sufficient to enter and extract data from related systems and
  programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems
  required to perform the job.
• Analyzing related data and using conclusions to reach resolution.
• Managing multiple competing priorities.
• Effectively and clearly communicating, in a clear and concise manner, with all levels of
  employees and the public.
• Entering electronic data accurately and timely.

This position requires the demonstrated ability to:

• Communicate and work effectively with a wide range of people with varied skills, knowledge,
  and backgrounds.
• Maintain the confidentiality of sensitive information.
• Analyze and solve work-related problems and work independently on a variety of
  administrative work and technical assignments.
• Manage and coordinate multiple tasks and priorities to meet necessary deadlines.
  3 of 5
• Work both independently and as a team player.
• Comprehend reports and determine compliance with rules and statutes.
• Draft clear and concise letters and reports of findings.
• Establish and maintain effective working relationships with all levels of employees, industry
  representatives, legislators, and the public.
• Work independently, moderate supervision with limited latitude for the use of initiative and
  independent judgment.
• Obtain access to DPS secure site.

Military/Veteran Information

Military Employment Preference

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a military employment preference, you must submit the required documents, as applicable, with your application. See How to Apply Military Employment Preference .

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:
No direct miliary equivalents.

Click or copy and paste the following link into your browser to access Military Crosswalk information:
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Insurance.pdf

How to Apply

You may apply through CAPPS Career Cente r or Work in Texas (WIT) .
The following information is required with your submission. Your submission must include complete:

• Employment history (month and year).
• Duties and responsibilities.
• Education.
• Certifications.
• Licenses.
• Employment questions. *

We may reject submissions that do not include all the required information.

*If you are applying through WIT, log into CAPPS Career Center to access supplemental
questions and review your submission.

Salary:

$4000.00 - 4000.00 Monthly