Comptroller - ServiceNow Administrator/Developer

Job Description:

Comptroller - ServiceNow Administrator/Developer

Description

Agency Information

We endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.

Please note that this job posting can be closed without notice and earlier than the closing date indicated in the posting if a suitable candidate is found. We encourage applicants to submit and complete the application promptly.

Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller's Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller's office serves virtually every citizen in the state. As Texas¿ chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.

Click here to see an inside look at the Texas Comptroller's office!

ABOUT THE Division

General description

We're looking for a ServiceNow Administrator/Developer to join our IT ServiceNow (SN) Administration team which consists of a highly cohesive team whose mission is to maintain, upgrade, configure, and update our ServiceNow platform for the Texas Comptroller of Public Accounts.

Your day-to-day work consist of a mix of standard platform maintenance, making changes/enhancements at customer request, project work, and troubleshooting any issues that arise in the ServiceNow platform. This position is part of a team of a team that values collaboration, communication, adaptability, creative problem solving, knowledge sharing, and teamwork. This team prides itself on maintaining and delivering optimized ITIL based ticketing and Service Management workflows in a highly diverse business environment.

If selected for this position, you will become part of a highly motivated team that is very much self-directed with our core responsibilities for providing high customer support with the delivery of services that meets and/or exceeds the requestor needs and the business divisions requirements. You will also be part of several different multi-year initiatives that include a modernization effort of our SN environments to migrate to a fully vendor supported Portal Customer Interface system; integration of our SN system across other ticketing and application systems (JIRA, CAPPS, etc.); enhancements to our delivery and support systems to embrace mobile access; expansion into automating the management and deployment of customer requested software delivery via SN Service Requests; and the continued growth into other Applications and Modules from our ServiceNow vendor for business exploitation.

Work Hours

Work hours are 8:00 AM to 5:00 PM, 40-hour week, Monday to Friday. Occasionally work additional hours including evenings, weekends and/or holidays. Support activities periodically require on-call responsibilities or work during non-standard hours. Hours may change based on business need.

Teleworking may be considered if certain working conditions are met. The candidate must have permanent residency within the state of Texas and must be able to meet in office requirements, which can vary among different sections (i.e. report to office 1 day/month, 1day/week, etc.). Travel reimbursements are not provided for teleworking.

Qualifications - External

Minimum Qualifications:

• Graduation from an accredited four-year college or university with a bachelor's degree.
• Five (5) years of experience in Software Development Lifecycle Methodology including Software analysis, development, implementation and documentation.
• Two (2) years of experience in ServiceNow administration and application implementation (e.g., Change, Incident and Service Catalog, etc.)
• One (1) year of experience providing customer service in an IT environment.

Preferred Qualifications:

• Graduation from an accredited four-year college or university with a bachelor's degree in computer science, computer information systems, or management information systems.
• Project Management and process improvement
• Experience with ServiceNow Security Operations: Vulnerability Response
• Experience supporting ServiceNow CMDB and SAM Pro
• Experience with ServiceNow Strategic Portfolio Management
• Four (4) years of experience in ServiceNow or other ITSM Tools
• Service management, workflow training and development of technical documents
• Development in client-side technologies (e.g., JavaScript, angular.js, etc.)
• Implementation of single sign-on
• Experience upgrading ServiceNow.
• Experience overseeing and managing enterprise change control processes.
• Three (3) years of experience providing customer service in an IT environment.

Substitutions:

One (1) additional year of experience in Software Development Lifecycle Methodology or ServiceNow Administration may substitute thirty semester hours of the required education, with a maximum substitution of 120 semester hours (four years).

Licenses/Certifications (Preferred):

ITIL-based Service Management or ServiceNow certifications or professional organization memberships

In this role you will:

• Provide technical leadership for the software ServiceNow team. Lead in coordinating the ServiceNow system enhancements and process improvements. This will include: building/coding solutions in the ServiceNow platform to address customer needs, maintaining existing applications and implementing additional applications, being intimately familiar with Client Scripts, Business Rules, Data Policies, and Access Control Lists, scripting experience (JavaScript preferred), writing SQL reports/queries and upgrading the ServiceNow Platform on a regular basis. Provide technical support to ServiceNow Administrators and business unit personnel in executing and managing test processes and establishing the environments used to conduct testing of final deliverables. Work with the ServiceNow team to troubleshoot and develop mitigation plans for resolving problems. Ensure ongoing problem determination and resolution activities.
• Oversees implementation activities with all appropriate areas including business customers. Identifies all deliverables included in the implementation and verifies that deliverables are ready to be installed in the environment. Determines the cause of application or environment problems by gathering information related to the problem; identifies appropriate resolution options; obtains appropriate approval; and coordinates the execution of the selected option.
• Schedule, participate in, and document review sessions of software deliverables, and schedule and conduct software demonstrations, training and implementation activities.
• Gathers business requirements and technology information to determine and author plans, goals, and objectives to support business needs. Develops and presents ServiceNow options and products to solve business or technological needs or issues. Maintain knowledge and technical understanding of SN technology updates and new releases. Conducts research on new software development and methodologies and technologies and analyzes their application to current needs.
• Performs other related duties as assigned.

Maximize Your Earnings!

At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Important Note to the Candidate:

Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

MILITARY PREFERENCE

To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions
Click on the occupational category for the position.

Additional MOS can be found at the State Auditor's Office,

Military Crosswalk Guide .

The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com , http://www.onetonline.org , https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Applications submitted through Work in Texas:

Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

The Comptroller's Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.

Applicants must submit both a résumé and a completed application to be considered. Both documents should include sufficient work history to assess qualifications.

An applicant must be eligible to work in the United States to be hired at the Comptroller's office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.

Closing Date/Time: 2026-07-15

Salary:

$7583.33 - 8083.33 Monthly