Data Management Development Officer - Housing Department

Job Description:

Data Management Development Officer - Housing Department

Description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at [email protected] .

About the Department

The City of San José Housing Department is a leader in the development of affordable housing. Its mission is to strengthen and revitalize the community through housing and neighborhood investment. With a Fiscal Year 2025-2026 operating budget of approximately $251 million and 128 employees, the Department administers multiple local, state, and federal funds. The Department is committed to fostering a diverse, inclusive work environment that prioritizes social and racial equity and inclusion.

In Fiscal Year 2024-2025, the Housing Department underwent a significant reorganization to better align with the City’s strategy of strengthening the housing continuum and addressing the needs of unhoused and unsheltered residents. As part of this effort, the Department has placed greater emphasis on using data and technology to support housing programs, guide decision-making, and expand cross-departmental collaboration.
About the Data Operations and Project Support Division
The Housing Department’s former Data Support Division has transitioned into the Data Operations and Project Support division, reflecting an expanded scope and growing role within the City. The team provides technical, analytical, and project management support across a wide range of housing and homelessness initiatives as well as primary support to the Department’s Homelessness Response Division. This includes data integration with County partners, coordination for CalAIM, and administration of Salesforce systems such as the Encampment Response Coordination System, the Rent Registry, and the Rent Stabilization Program. The team also develops and maintains the data feeds that inform the City Manager’s Office Focus Area Scorecards, which track progress on reducing unsheltered homelessness.

For additional context on the City’s homelessness response work, candidates may reference the May 29, 2026 information memorandum, City of San José Homelessness Investments: Shelter Production, Homelessness Service Delivery, and City-wide Homelessness Response Activities, which provides a two-year lookback on the City’s investments in shelter production, service delivery, and cross-departmental homelessness response activities.

The Data Operations and Project Support team is actively building capacity to meet the City’s increasing demand for high-quality data and systems support. Looking forward, the team will expand its role in integrating systems, strengthening data quality, and developing analytics and forecasting tools that inform both policy and operational decision-making. The team is also exploring opportunities to leverage artificial intelligence to enhance efficiency and expand analytical capabilities.

Team members thrive in a dynamic environment that values flexibility, agility, and collaboration. By joining this team, new staff will contribute to an evolving mission that is shaping how data is used across the Housing Department and the City to improve services, support residents, and drive citywide impact.

Position Duties

The Housing Department is currently seeking to fill one full-time Data Management Development Officer vacancy in the Data Operations and Project Support Division.
The salary range for the Development Officer Classification is $118,460.16-144,318.72 paid annually. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

The Development Officer will serve as a co-lead for the Housing Department’s Data Management Team, which is housed within the Data Operations and Project Support Division. The position will help oversee data systems, reporting, compliance, and performance management functions that support the City’s homelessness response programs, grants, contracts, and policy objectives. This position will work closely with the County of Santa Clara Office of Supportive Housing, Homeless Management Information System (HMIS) system administrators, internal Housing Department teams, service providers, and other City departments to ensure that homelessness program data is accurate, timely, secure, and useful for program management, performance evaluation, and required reporting.

Responsibilities may include, but are not limited to:

• Co-leading the Data Management Team in coordination with the Department’s Salesforce Administrator (Lead Development Officer) and supporting team priorities, work planning, staff coordination, project management, and cross-system data strategy.
• Working in close coordination with the lead Development Officer for HMIS-related work, with support from the Department’s Lead Information Systems Analyst, to ensure data quality efforts and system workflows are aligned with Department objectives.
• Serving as a subject matter expert and department liaison for HMIS, Salesforce, and related homelessness response data systems, dashboards, reporting tools, and data workflows.
• Operating in a cross-functional, customer-service-oriented role that supports internal Housing Department business units, program teams, and leadership by helping translate operational needs into effective data, reporting, and system solutions.
• Working in a matrixed environment, with direct accountability to the Data Operations and Project Support Division Manager and close coordination with business unit leads and Homelessness Response Division program leadership to support shared priorities, timelines, and high-quality work products.
• Coordinating with the County of Santa Clara Office of Supportive Housing, HMIS system administrators, Bitfocus/Clarity Human Services support teams, service providers, and City staff to resolve data quality, access, reporting, and compliance issues.
• Overseeing and improving data collection, data quality monitoring, reporting processes, user workflows, documentation, and quality assurance protocols for City-funded homelessness programs.
• Supporting the production, review, and analysis of program performance reports, demographic reports, data quality reports, grant reports, Council memoranda, budget materials, and other internal and external reporting deliverables.
• Supervising Data Analysts in the production of reporting tools, dashboards, templates, and data products that help staff and leadership monitor program outcomes, contract performance, service utilization, system trends, and compliance with funding requirements.
• Providing technical assistance, training coordination, and guidance to City staff, contractors, grantees, and partner agencies on data entry expectations, reporting requirements, HMIS/Salesforce workflows, and data quality improvement.
• Supporting contract and grant monitoring by reviewing data requests, identifying data gaps or inconsistencies, tracking corrective actions, and ensuring that performance data is aligned with program requirements and City, state, federal, and local reporting obligations.
• Translating complex data, technical requirements, and system issues into clear written and verbal communications for non-technical audiences, including program staff, managers, executives, elected officials, community partners, and service providers.
• Managing complex data-related projects, including system enhancements, reporting improvements, data integration efforts, process mapping, documentation, and implementation of new or revised data standards.
• Supporting privacy, confidentiality, security, and appropriate use of sensitive client-level and program-level data in accordance with applicable laws, policies, funding requirements, and system standards.
• Supervising and mentoring Data Analysts, as assigned, including establishing work priorities, reviewing work products, supporting professional development, and ensuring alignment with Department and City goals.

The ideal candidate will have strong experience in data management, public-sector program administration, homelessness services, grants or contract monitoring, performance reporting, and cross-functional project management. The ideal candidate will also be comfortable working with technical and non-technical stakeholders and will have demonstrated values that align with the City of San José’s values of Integrity, Innovation, Excellence, Collaboration, Respect, Celebration, and Diversity.

Minimum Qualifications

Education: Bachelor’s Degree from an accredited college or university in Planning, Housing, Geography, Economics,

Business Administration, Public Administration, Political Science, Sociology or related field.

Experience: Four (4) years of increasingly responsible directly related work experience, including one (1) year performing work of a similar nature and level as a Development Specialist with the City of San José.

Acceptable Substitutions: Additional related experience may be substituted for the education requirement on a year-for-year basis.

Form 700 requirement:

This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an “Assuming Office Form 700” with the City Clerk’s Office within the first 30 days of employment with the office.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

• Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
  -Knowledge of urban renewal, neighborhood preservation, low-income housing programs or affordable housing development.

• Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
• Teamwork and Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
• Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
• Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.
• Collaboration - Develops networks and builds alliances; engages in cross-functional activities.
• Fiscal Management - Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.
• Project Management - Ensures support for projects and implements agency goals and strategic objectives.
• Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

The ideal candidate will possess the following additional skills, knowledge, and abilities:

• Proficiency with Microsoft Excel and other data analysis, reporting, or visualization tools. Experience with Power BI, Tableau, SQL Python or similar language(s), Salesforce reporting, data exports, or similar tools is highly desirable.
• Experience developing, reviewing, and improving data quality processes, reporting workflows, data governance practices, standard operating procedures, user guides, dashboards, and performance monitoring tools.
• Experience administering, managing, or using HMIS, Salesforce, Clarity Human Services, or other case management, CRM, or performance reporting systems.
• Experience with homelessness response programs, Continuum of Care programs, supportive housing, shelter/interim housing, outreach, prevention, rapid rehousing, or other housing and community development programs.
• Experience preparing, reviewing, or analyzing program performance reports, grant reports, compliance reports, demographic reports, outcome reports, dashboards, or public-facing data products.
• Knowledge of HMIS data standards, data privacy and confidentiality practices, client consent requirements, data quality monitoring, and reporting requirements related to homelessness programs.
• Ability to analyze complex datasets, identify trends and data quality issues, communicate findings clearly, and recommend practical improvements to programs, workflows, and systems.
• Ability to manage multiple high-priority projects and deadlines while coordinating with internal teams, County partners, nonprofit service providers, consultants, and system administrators.
• Strong project management skills, including the ability to define scope, track milestones, manage risks, document decisions, and move cross-functional work forward.
• Strong communication skills, including the ability to explain technical system issues, reporting requirements, and data findings to audiences with varying levels of technical knowledge.
• Experience supervising, mentoring, training, or leading staff, contractors, interns, or cross-functional project teams.
• Ability to work effectively with racially and culturally diverse communities, service providers, people with lived experience of homelessness or housing instability, and multidisciplinary teams.
• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive program and client-level information with care, accuracy, and professionalism.
  
  

Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process.

If you have questions about the duties of these positions or the selection and hiring processes, please contact Eduardo Gonzalez at [email protected]
Other Information
Currently this position is primarily on-site with limited telework. In accordance with City policy, employees are required to work on-site a minimum of four (4) days per week (at least 32 hours) at the assigned work location in San José. Up to one (1) day per week may be worked remotely, subject to operational needs and supervisor approval. Remote work from outside of the United States is not permitted.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email [email protected] and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 7/14/2026 11:59 PM Pacific

Salary:

$118,460.16 - $144,318.72 Annually