Manager, Jurisdiction Review Unit (Manager III)

Job Description:

Manager, Jurisdiction Review Unit (Manager III)

Description

Agency Information

The Texas Education Agency (TEA) oversees primary and secondary public education in Texas and is committed to improving outcomes for all public school students by providing leadership, guidance, and support to school systems across the state.

Core Values

• We are Determined: We are committed and intentional in pursuing our primary purpose of improving outcomes for students.
• We are People-Centered: We strive to attract, develop, and retain committed talent that reflects the diversity of Texas, with each individual contributing to our shared vision for students.
• We are Learners: We seek evidence, reflect on outcomes, and continuously improve in pursuit of excellence for students.
• We are Servant Leaders: We are public servants committed to improving opportunities for students and supporting those who serve them.

Job Description

The Texas Education Agency's Office of Governance (OG) is driven by a powerful mission: to proactively support school systems, keep students safe, and uphold Texas education law with integrity, objectivity, and excellence. Our core workstreams - Field Support and Compliance & Investigations - focus on strengthening governance, fostering a culture of accountability, and promoting continuous improvement across Texas schools. By working closely with school systems and agency teams, we help ensure every Texas public school student has access to a safe, high-quality education.

The Division of Compliance and Inquiries plays a vital role in supporting accountability and integrity across Texas schools. This team manages and responds to written complaints from a wide range of stakeholders, including parents, educators, students, vendors, and public officials, ensuring concerns are addressed thoroughly and with care.

As the Jurisdiction Review Unit (JRU) Manager, you will lead a dynamic program that manages the agency's complaints and correspondence function. This role offers the opportunity to shape processes, set priorities, and collaborate across teams to uphold high standards of service and accountability. Reporting to the Deputy Director of Complaints and Inquiries, the JRU Manager operates with a balance of autonomy and support, making independent decisions while contributing to the larger mission of educational excellence and quality.

Flexible work location in Texas may be considered for qualified candidates.

Please note that a resume, tailored cover letter, and short answer responses are required attachments for applying to this position. Incomplete applications will not be considered. Applicants who are strongly being considered for employment must submit to a national criminal history background check.

Essential Functions
Job duties are not limited to the essential functions mentioned below. You may perform other functions as assigned.

1. Team Management and Supervision: exhibits strong leadership in guiding a high-performing, mission-focused team; supports team development by helping identify initiatives, setting clear, data-driven goals, and establishing individual performance objectives; regularly tracks and assesses progress to promote growth and accountability
2. Complaint Management: oversees the agency's complaints process, ensuring timely and accurate intake, assignment, and tracking of all correspondence
3. Quality Assurance: drives quality across all program outputs by evaluating performance data and ensuring work products meet high standards of accuracy, clarity, and professionalism; reviews documents and communications to confirm alignment with policy and responsiveness to stakeholder needs
4. Process Improvement and Optimization: evaluates program effectiveness using performance data and stakeholder feedback; identifies risks and opportunities for improvement, and implements strategies to enhance the impact and efficiency of the program
5. Stakeholder Engagement: cultivates and maintains strong relationships with internal and external stakeholders, leveraging their subject matter expertise and partnerships to support thorough and effective investigations

Qualifications

Minimum Qualifications

• Education: Graduation from an accredited four-year college or university
• Experience: At least [3] years of experience in working with complaints, investigations, dispute resolution, and/or compliance monitoring.
• Substitutions: An advanced degree may substitute for two years of required experience.

Other Qualifications

• Share the belief that all Texas students can achieve at high levels and are able to succeed in college, career, or the military.
• Working knowledge of state and federal laws and regulations pertaining to misconduct, criminal and administrative investigations, and confidentiality, including Texas Penal Code, Texas
• Education Code, Texas Family Code, Texas Administrative Code, and the Family Educational Rights and Privacy Act.
• Superior verbal and written communication skills with the ability to effectively engage in a collaborative, results oriented team environment and adapt to and effectively engage with diverse individuals and stakeholders.
• Extensive problem-solving skills that result in identifying challenges, gathering and analyzing facts, evaluating alternatives, and implementing best-fit solutions.
• Excellent time management and organizational skills with the ability to prioritize and complete multiple competing projects or priorities simultaneously.
• Desire to self-reflect, give/receive feedback, and continuously improve.
• Willingness to work as a contributing member of a team and foster positive and effective working relationships with a variety of individuals (including executive leadership) and groups, internal and external to TEA.
• Experience working in a regulatory state agency is preferred.
• Supervisory and project management experience preferred.
• Experience in the education sector is preferred.
• Bilingual Spanish speaker preferred.

New hires, rehires, and internal hires will typically receive a starting salary between the posted minimum and the average pay of employees within the same classification. Offers are based on the candidate's experience and qualifications and consider internal pay equity across employees performing similar work.

The top half of the posted salary range is generally reserved for candidates whose qualifications exceed the role's requirements. The maximum of the range is typically reserved for candidates who significantly exceed the required and preferred qualifications.

Benefits

TEA employees receive a comprehensive benefits package through the State of Texas and the Employee Retirement System of Texas (ERS), supporting health, financial security, and work-life balance.
Benefits include:

• Retirement through ERS and employer-paid health insurance for eligible employees
• Optional dental, vision, and dependent coverage
• Paid state holidays, vacation leave, sick leave, and longevity pay
• Wellness programs, employee assistance programs, and professional development opportunities
• Eligibility for the federal Public Service Loan Forgiveness (PSLF) program

To learn more about benefits available to State of Texas employees, please review the State of Texas Employee Benefits brochure and visit the TEA Compensation and Benefits page .

Military/Veteran Information

Applicants eligible for Military Employment Preference will be considered in accordance with applicable state and federal laws and regulations.

To explore how military experience may align with this role, applicants may review Military Occupational Specialty (MOS) codes within the State's Position Classification Plan. Please refer to the Military Crosswalk and select the occupational category that most closely corresponds with the classification listed in this job posting.

Additional Information

TEA is an equal opportunity employer and complies with all applicable federal and state nondiscrimination laws. Employment decisions are made without regard to race, religion, color, national origin, sex, disability, age, or veteran status.

TEA does not sponsor or assume sponsorship of employment visas.

This position requires the applicant to meet Agency standards and criteria which may include passing a pre-employment criminal background check, prior to being offered employment by the Agency.

To learn more about working at TEA, including hiring timelines, process details, and candidate resources, please visit the Careers at TEA page .

Due to the high volume of applications, we are unable to accept phone calls or respond to all email inquiries. Only candidates selected for an interview will be contacted.

To help ensure you receive updates regarding your application, please add [email protected] and @tea.texas.gov to your safe sender's list.

How to Apply

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• If you are a first-time user, select 'New User' and create an account using a personal email address.
• Once your account is created, complete and submit the online application.

Salary:

$5425.33 - 7155.75 Monthly