Learning & Development (L&D) Manager

Job Description:

Learning & Development (L&D) Manager

Description

Strategic Learning & Talent Development

• Lead countywide learning strategy aligned with organizational priorities and service delivery goals

• Manage one- and three-year operational plans for division, aligned with HR Department strategy and roadmap

• Sustain and optimize the learner’s experience at the County, through a variety of experiences (including but not limited to synchronous and asynchronous courses, blended learning, workshops, and social)

• Assess workforce skill gaps and create targeted solutions annually

• Lead a culture of continuous learning, professional growth, and knowledge sharing

Organizational Development & Effectiveness

• Partner with departments to assess organizational challenges and implement practical, people-centered solutions

• Develop, manage, and communicate performance management practices that align employee goals with County priorities

• Consult on change management efforts related to new systems, processes, and service models

• In coordination with Labor and Relations Manager and HR Business Partners, consult on and mediate conflict situations with employee groups as needed

• Conduct team alignment sessions and organizational assessments, as requested

• Advance initiatives that strengthen organizational culture, engagement, and collaboration (i.e., QMM, STAR Committee, Retreats)

Leadership & Talent Development

• Manage development programs for supervisors, managers, and leaders (i.e., ALE, Leadership Studio, New Supervisor and Manager Orientation)

• In coordination with Labor and Relations Manager and HR Business Partners, provide coaching and consultation to leaders on performance, team dynamics, and employee development

• Oversee focused development programs such as mentoring and coaching, whether provided internally or externally

• Foster a culture of accountability, feedback, and growth

People, Operations, & Data

• Lead team of specialists to achieve operational plan goals

• Use technology, best practices, and collaboration to develop optimized processes and ways of working within the division

• Analyze survey data, training outcomes, and workforce metrics to guide decisions

• Manage division contracts, providers, budget, and expenses to ensure fiscal responsibility and optimal ROI

• Evaluate the effectiveness of L&D programs and recommend improvements

Compliance & Public Sector Alignment

• Ensure training programs align with federal, state, and local regulations, as well as County policies

• Support required training initiatives (e.g., ethics, safety, compliance, and certification programs)

• Maintain awareness of public sector trends, workforce challenges, and best practices

Salary:

$90,000 - $100,000