Concierge Services Branch (Development Specialist I)

Job Description:

Concierge Services Branch (Development Specialist I)

Description

Full-time position available with the City Planning Department - Director's Office
Salary Range: $25.27-$37.90 per hour
Work Location: 414 E. 12th St.
Normal Work Days/Hours: Monday-Friday 8:00 a.m.-5:00 p.m.*Telework available after 6 month probationary period
Application Deadline Date: June 22, 2026


Responsibilities

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What you'll do
• Provides a full range of technical support services to homeowners, contractors, developers, design professionals, and the public in submitting project applications through Compass KC, the City's online permitting software.
• Serves as a point of contact for applicants and stakeholders regarding planning, zoning, permitting, development review, and land use processes.
• Assist walk-in customers who need more help than can be offered by permit writers, inspectors, or plan review staff. Walk-in customers often have many questions that require time and research.
• Establishes and maintains effective working relationships with neighborhood organizations, community groups, development professionals, and other stakeholders with interests in planning and development matters.
• Performs multi-disciplinary planning and development review tasks as assigned, including coordination with internal departments and external agencies.
• Advises developers, property owners, and applicants regarding the feasibility of development proposals and applicable City requirements, policies, ordinances, and procedures.
• Reviews permit applications, site plans, and related development documents using established checklists, codes, ordinances, standards, and procedures to ensure applications are accurate, complete, and compliant.
• Provides verbal and written information to contractors, design professionals, property owners, and the public regarding City ordinances, building and zoning codes, policies, procedures, permits, inspections, and land use matters.
What success looks like
• Applicants receive clear guidance and complete submissions with fewer revisions
• Walk-in customers leave with accurate answers and next steps
• Permit reviews are completed thoroughly and on time
• Strong relationships are built with internal teams and community stakeholders
• Development projects move forward in compliance with City requirements
What you get
• Stable public sector role with long-term career growth
• Opportunities to learn planning, zoning, and development processes
• Meaningful work that directly supports community development
• Collaborative team environment with experienced professionals
• Standard City benefits package including health coverage, retirement plans, and paid time off
Why this role matters
This position helps shape how development happens in the community. Your guidance ensures projects meet City standards while helping residents, contractors, and developers move forward with confidence. The work you do improves efficiency, reduces confusion, and supports responsible growth.


Qualifications

REQUIRES:

• An accredited Bachelor's degree in economics, sociology, multi-disciplinary social science or urban affairs, urban planning, public or business administration, engineering, or architecture;
• OR high school graduation and 4 years of professional experience in economic or community development work, planning, building codes administration, engineering, architecture, or neighborhood development programs.

Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to [email protected] .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).