Taxpayer Specialist

Job Description:

Taxpayer Specialist

Description

Finance - Revenue Division
Location: 414 E. 12th St.
Pay Starting at: $22.61 per hour
Schedule: Monday-Friday 8:00 a.m.-5:00 p.m.
Application Deadline: May 8, 2026


Responsibilities

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What you'll do

• Explain City ordinances, tax regulations, policies, and procedures to taxpayers, tax preparers, accountants, attorneys, payroll companies, business owners, and the public to support compliance
• Assist customers in person and by phone by resolving complex tax questions, complaints, and account issues accurately and professionally
• Educate the public on City taxes, business licensing requirements, and the role of the Revenue Division in collecting taxes and fees
• Research, post, and correct tax returns and payments not processed by the lockbox vendor to ensure accounts are accurate and up to date
• Perform account maintenance and accounting functions necessary for proper fund and revenue source accounting
• Support divisional and departmental strategic work plans and maintain strict compliance with City and IRS confidentiality requirements

What success looks like

• Taxpayer questions and issues are resolved accurately and respectfully
• Tax returns and payments are posted and corrected with minimal errors
• Account records are complete, accurate, and audit-ready
• Confidential information is handled consistently and in compliance with City and IRS standards
• The Revenue Division operates efficiently with strong public trust

What you get

• Transparent hourly pay with predictable weekday hours
• Stable, long-term employment in an essential public service role
• Opportunities to build knowledge in taxation, accounting, and public finance
• A collaborative team environment with clear processes and shared responsibility
• Experience that supports career growth within finance and revenue operations

Why this role matters
City services rely on accurate and fair tax collection. This role helps ensure residents and businesses understand their obligations, receive accurate information, and are treated consistently-supporting both public trust and the City's financial health.
What you'll bring

• Strong customer service and communication skills, both verbal and written
• Ability to understand and apply laws, regulations, policies, and procedures
• Attention to detail when researching accounts and processing financial information
• Comfort handling complex issues and explaining technical information clearly
• Ability to work independently while supporting team and division goals

Qualifications

REQUIRES an high school graduation and 3 years' experience in customer service work; OR an equivalent combination of qualifying education and experience. May be required to be bonded.


Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to [email protected] .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).