Business Process Consultant

Job Description:

Business Process Consultant

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Business Process Consultant

Purpose:

Responsible for providing project support to Department Directors and the Department Executive Team. Provides consulting services to process leaders and team leaders. Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple process improvement teams
  
• Develops project work plans, project management and periodic assessment
  
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams
  
• Identifies, collects, and researches to complete data analysis
  
• Makes recommendations to project teams and recommends organizational change utilizing appropriate talent
  
• Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets
  
• Develops and improves models and methodologies for the department
  
• Reviews and critiques the work of functional team staff
  
• Communicates project and program information to all levels of the organization
  

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.
  

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
  
• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
  
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
  
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
  
• Skill in providing internal consulting services
  
• Skill in project management methods
  
• Skill in negotiation of projects and program initiatives
  
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations
  
• Ability to look at situations systematically
  
• Ability to work independently and with teams
  
• Ability to understand, interpret and apply detailed and complex information
  
• Ability to manage implementation of recommendations
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.
  

Licenses and Certifications Required:

None

Preferred Qualifications:

• Experience working with multiple departments, partners and organizations.
  
• Experience in or knowledge of governmental planning processes and or policy making.
  
• Experience in a homeless response system, affordable housing or with an organization serving persons in need of housing, social services or other basic needs.
  
• Experience leading process improvement processes and change management.
  
• Demonstrated ability to produce high quality documents and presentations for elected officials or executives, community stakeholders and the public.
  
• Knowledge of federal programs focused on addressing homelessness, including the Continuum of Care and Emergency Solutions Grant programs from HUD
  
• Knowledge of data analytics and data visualization technology, such as power- BI, Python and Ai applications, for researching large datasets and delivering high quality reports
  

Notes to Candidate:

Austin Public Health

• This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan . Departmental Competencies related to the position can be found on Austin Public Health’s website .
  

COMPENSATION:

$34.44 to $43.74

HOURS:

9:00 AM- 5:00 PM (telework is also, after a probational period)

Address:

One Texas Center

Important Posting Information:

• This job posting will close at 11:59 PM the day before the Job Posting Close Date listed.
  
• This posting is only required to stay open for 7 days and may close any time thereafter.
  
• We recommend saving or printing a copy of the job posting for your records. Closed posting cannot be viewed in Workday.
  

Application Submission:

• A complete City of Austin employment application is required to apply. Please provide dates (month and year) for each job history entry. While a resume may be required, it will not substitute for a completed application. Incomplete applications will not be considered.
  

• An assessment(s) may be administered as part of the interview process.
  

Electronic Notification to Applications:

Applicants will be notified via e-mail of important information regarding application status. Please ensure your email address and contact information is current and correct.

Salary and Benefits: (Does not apply to Temporary Positions)

Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan.

Immunization Requirement:

Austin Public Health employees must comply with the department’s immunization policy.

Travel:

This position may require travel to multiple work locations.

Tobacco-free Workplace:

The City of Austin is a tobacco-free workplace. Use of tobacco products and/or e-cigarettes is not permitted on any City of Austin worksite- including construction sites, parking lots, garages, or in personal vehicles parked on the premises.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-05-25