Emergency Services Dispatcher III

Job Description:

Emergency Services Dispatcher III

Description

Come join the City of Fresno in Building a Better Fresno!

Want to see what it’s like to work here? Explore our We Work For You video series to discover the real stories, passion, and purpose of the team behind Fresno’s success.

Position Description

If you want to be part of a vigorous law enforcement team, this is your opportunity! As an Emergency Services Dispatcher III with the City of Fresno Police Department, you'll manage urgent calls, ensure prompt dispatch of services, and train fellow dispatchers on our advanced Computer-Assisted Dispatch (CAD) system. This vital role allows you to showcase your exceptional customer service skills while thriving in high-pressure situations. Bring your can-do attitude and teamwork spirit to help keep our community safe. Apply now and make a real impact with the City of Fresno!

The ideal candidate will provide exceptional customer service, possess a can-do attitude, and value teamwork at all levels of the organization. Emergency Services Dispatcher III's are the advanced working/lead class in the Emergency Services Dispatcher series. Employees are assigned to work any eight- to ten-hour shift and may be required to work on weekends and holidays. Swing and Night Shift pay is an additional $1.45 to $2.30 per hour above base rate of pay depending upon assigned shift.

Duties may include, but are not limited to, the following:

- Provide lead direction and training to subordinate emergency services dispatchers.

- Receive and transmit routine and emergency calls for police, fire, and medical services.

- Investigate complaints and respond to citizen inquiries, handling complex situations.

- Advise callers on police and fire procedures when no emergency response is needed.

- Operate the Computer-Assisted Dispatch (CAD) system and related equipment.

- Transmit coded messages to police and fire personnel in the field.

- Evaluate calls and prepare detailed reports based on information received.

- Maintain effective communication and working relationships in a fast-paced environment.

- Performs related duties as required.

Duties and schedules may vary by assignment, please inquire about specific duties and schedules if called upon for an interview. Incumbents may be required to work any shift including nights, weekends, and holidays as needed.

Full job description available to view at:

https://www.fresno.gov/wp-content/uploads/2023/05/Emergency-Services-Dispatcher-III.pdf

View We Work For You video to get an inside look at the day to day of an Emergency Services Dispatcher:

https://youtu.be/8VRwZmse5Go?si=Rkx_qBzIjPTTxjk6

Three (3) vacancies currently exist in the Police Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. Should the competitive process be suspended for this recruitment, the eligibility list may be limited to three (3) months.

The Requirements

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list.

Possession of a High School Diploma or equivalent GED completion

AND

One (1) year of experience equivalent to that gained as an Emergency Services Dispatcher II with the City of Fresno.

Equivalent experience may be defined as:

Answering and evaluating emergency police, fire and medical service calls, preparing police and fire service calls, and operating a multi-channel Computer-Assisted-Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units.

Additional Requirements

The work experience section MUST be completed with detailed duties, dates and weekly hours worked for each title held. Please SPECIFY THE DISPATCH TASKS with which you have experience within your duties. Resumes will not be accepted in lieu of a completed employment application and will not be used to evaluate minimum requirements. Applications lacking a completed work experience section may be rejected.

Possession of a valid California Driver's License may be required at time of appointment. Candidates considered for hire may be required to provide proof of a valid driver's license and a current copy of their driving record.

The selected eligible candidates certified will be required to successfully pass a Department interview, extensive background investigation, Computer Voice Stress Analyzer (CVSA) and/or polygraph test, medical examination which will include testing for the presence of drugs and alcohol, and a Department of Justice fingerprint prior to employment with the City of Fresno. Any falsification of information you provide or any failure to meet the requirements will result in disqualification from further consideration in the selection process for Emergency Services Dispatcher.

Selection Process

The examination process may consist of the following:

APPLICATION REVIEW - QUALIFYING ONLY: Applications which meet the minimum qualifications will be reviewed and a limited number of the most qualified candidates will be invited to the Oral Examination. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable education, experience, skills and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for evaluation.

ORAL EXAMINATION (100%) : A panel of subject matter experts will conduct job-related oral exams to evaluate a candidate's ability to provide lead direction and train personnel, deal tactfully with citizens who may have been abusive, excited, intoxicated, ill, disabled, incoherent, etc., maintain harmonious working relationships with other employees in a closed environment, operate radio communications equipment at the speed necessary to timely completion of assigned duties or other topics related to a candidate's training, experience and qualifications for the position of Emergency Services Dispatcher III. Candidates must achieve a passing score to qualify for the eligible list.

The Oral Examination date is to be determined.

How To Apply

For information on how to complete an online application, please visit the Help & Support tab. For NEOGOV Application Assistance, please call 1-855-524-5627 or email [email protected]. ONLY ONLINE APPLICATIONS AND MATERIALS ARE ACCEPTED and must be submitted by midnight on the closing deadline, or they will not be accepted for any reason.

Required licenses, certifications, and education must be verified with supporting documents. Foreign education must be evaluated by a credential evaluation service recognized by the U.S. Department of Education. Please ensure all relevant attachments are uploaded with your application.

For the work experience section, provide detailed descriptions of job duties for each position related to the specific role you are applying for. Resumes are not a substitute for completing this section and will only be reviewed as supplemental information, not for determining minimum qualifications.

For other City of Fresno employment opportunities, please view our Careers Homepage . If you have recruitment questions, please call our office at 559-621-6950. Our office is located at 2600 Fresno Street, Room 1030, Fresno, CA 93721.

Equal Opportunity Employer

The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.

Veteran’s Preference

If an examination is conducted for a position within the classified service, qualified veterans who pass the examination will have five (5) points added to their final score. Candidates must submit a copy of their DD214 Member 4 form or electronic copy indicating honorable discharge with each application prior to the filing deadline.

Unit 3

Non- Supervisory White Collar

The Fresno City Employees Association, Inc. (FCEA)

BENEFIT

DESCRIPTION

HEALTH INSURANCE

The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.

FLEXIBLE SPENDING ACCOUNT

IRS 125 Plan for health and dependent care expenses.

DEFERRED COMPENSATION

Voluntary 457 plan with Fidelity Investments to increase your retirement savings.

VACATION LEAVE

Accrue 8 - 14.66 hours per month based on years of service

SICK LEAVE

8 hours per month, available after 90 days.

SUPPLEMENTAL SICK

40 hours per fiscal year. 80 hours lifetime maximum

HOLIDAYS

Ten (10) City-observed annual holidays plus birthday and two (2) personal days.

SHORT TERM DISABILITY

Provided through California SDI program
BILINGUAL PREMIUM
PAY: $100 per month

HEALTH REIMBURSEMENT ARRANGEMENT (HRA)

Eligible retirees can use the remaining Sick Leave balance, in excess of 240 hours, at 80% of hourly rate and other qualified leave balances, tax free, to reimburse health insurance premiums and other qualified medical expenses.

RETIREMENT - City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other public California systems. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.

DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.

Additional information regarding the City of Fresno benefits is available at

https://www.fresno.gov/personnel/human-resources-support/#tab-1

Please note that the benefits package described above is specific to permanent full-time employees. Employees engaged on a part-time, temporary, limited, or other basis may have different entitlements.

Closing Date/Time: 4/15/2026 11:59 PM Pacific

Salary:

$76,632.00 - $92,052.00 Annually