Emergency Services Dispatcher II

Job Description:

Emergency Services Dispatcher II

Description

Come join the City of Fresno in Building a Better Fresno!

Want to see what it’s like to work here? Explore our We Work For You video series to discover the real stories, passion, and purpose of the team behind Fresno’s success.

Position Description

FILING DEADLINE: Continuous/Open until Filled (City of Fresno will accept applications until a sufficient amount of applications have been received, or selection has been made; therefore the recruitment may close at anytime.)

The Fresno Police Department strives at providing the citizens of Fresno a safe and protected community. Fresno PD is currently seeking experienced dispatchers to provide excellent and prompt customer service. Journey level dispatchers shall answer and evaluate emergency police and emergency medical service calls; operate a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units; and prepare police and fire reports and records. Incumbents are expected to perform emergency dispatch duties using a considerable amount of independent judgment. Must receive certification by the Police Department verifying that the incumbent is capable of performing solo radio duty within 12 months of appointment.

Employees may be assigned to work any eight- or ten-hour shift and may be required to work weekends and holidays.

Shift pay is $1.25 to $1.75 per hour depending upon assigned shift.

Duties may include but are not limited to the following:

• Answers emergency calls for police, fire, and/or emergency medical service; elicits necessary information about the incident and enters it simultaneously into the computer via a CRT terminal.
• Determines appropriate priority and response to calls according to established policy, procedures, and codes; dispatches public safety personnel and equipment using CAD, radio systems, and peripheral equipment.
• Receives and transmits coded messages to and from police and fire personnel and field units.
• Advises callers of police and fire procedures, if no emergency response is required.
• Maintains computer records of communications traffic.
• Inputs drivers license, vehicle registration, wants and warrants and other miscellaneous queries through the CAD system to CLETS and NCIC to provide information to officers.

Performs other duties as assigned.

Full job specification available to be viewed at:

https://www.fresno.gov/wpcontent/uploads/2023/05/Emergency-Services-Dispatcher-I_II-02_23.pdf

The Requirements

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination.

Possession of a HS Diploma or equivalent GED completion

-AND-

Two-years of experience equivalent to that gained as an Emergency Services Dispatcher II with the City of Fresno, which included operation of a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch public safety units; must type a net rate of 40 words per minute on a computer keyboard.

Applicants that meet the minimum qualifications must read and sign an Applicant Statement. This statement indicates your understanding that as part of the qualifying process for Emergency Services Dispatcher with the City of Fresno, you will be required to complete a detailed pre-employment personal history form, followed by a thorough background investigation which will include a polygraph examination. If your application is deemed qualifying, the Personnel Services Department will send via electronic mail.

Applicants will not be invited/admitted to the examination without the above documentation.

Selection Process

The examination process may consist of the following:

ORAL EXAMINATION - 100%: A panel of subject matter experts may conduct a job-related oral exam to evaluate a candidate's abilities to speak clearly and concisely, deal tactfully with citizens, maintain harmonious working relationships with other employees, handle emergency calls while maintaining composure and perform efficiently and calmly in a demanding work environment or other topics related to a candidate's training, experience, and personal traits for the position of Emergency Services Dispatcher II. Candidates must achieve a passing score to qualify for the eligible list.

Since this recruitment is open on a continuous basis, the examination process may be repeated periodically, depending on the number of applicants. As these processes are completed, new candidates will be merged with the current eligible list. Although your score will remain the same through this process, your placement on the eligible list may change.

Eligibles certified to the Police Department for consideration must successfully complete a polygraph test, an extensive background investigation, and a department interview before receiving conditional offers of employment. Individuals receiving a conditional offer of employment must successfully complete a medical examination before receiving a final offer of employment.

How To Apply

For information on how to complete an online application, please visit the Help & Support tab. For NEOGOV Application Assistance, please call 1-855-524-5627 or email [email protected]. ONLY ONLINE APPLICATIONS AND MATERIALS ARE ACCEPTED and must be submitted by midnight on the closing deadline, or they will not be accepted for any reason.

Required licenses, certifications, and education must be verified with supporting documents. Foreign education must be evaluated by a credential evaluation service recognized by the U.S. Department of Education. Please ensure all relevant attachments are uploaded with your application.

For the work experience section, provide detailed descriptions of job duties for each position related to the specific role you are applying for. Resumes are not a substitute for completing this section and will only be reviewed as supplemental information, not for determining minimum qualifications.

For other City of Fresno employment opportunities, please view our Careers Homepage . If you have recruitment questions, please call our office at 559-621-6950. Our office is located at 2600 Fresno Street, Room 1030, Fresno, CA 93721.

Equal Opportunity Employer

The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.

Veteran’s Preference

If an examination is conducted for a position within the classified service, qualified veterans who pass the examination will have five (5) points added to their final score. Candidates must submit a copy of their DD214 Member 4 form or electronic copy indicating honorable discharge with each application prior to the filing deadline.

Unit 3

Non- Supervisory White Collar

The Fresno City Employees Association, Inc. (FCEA)

BENEFIT

DESCRIPTION

HEALTH INSURANCE

The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.

FLEXIBLE SPENDING ACCOUNT

IRS 125 Plan for health and dependent care expenses.

DEFERRED COMPENSATION

Voluntary 457 plan with Fidelity Investments to increase your retirement savings.

VACATION LEAVE

Accrue 8 - 14.66 hours per month based on years of service

SICK LEAVE

8 hours per month, available after 90 days.

SUPPLEMENTAL SICK

40 hours per fiscal year. 80 hours lifetime maximum

HOLIDAYS

Ten (10) City-observed annual holidays plus birthday and two (2) personal days.

SHORT TERM DISABILITY

Provided through California SDI program
BILINGUAL PREMIUM
PAY: $100 per month

HEALTH REIMBURSEMENT ARRANGEMENT (HRA)

Eligible retirees can use the remaining Sick Leave balance, in excess of 240 hours, at 80% of hourly rate and other qualified leave balances, tax free, to reimburse health insurance premiums and other qualified medical expenses.

RETIREMENT - City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other public California systems. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.

DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.

Additional information regarding the City of Fresno benefits is available at

https://www.fresno.gov/personnel/human-resources-support/#tab-1

Please note that the benefits package described above is specific to permanent full-time employees. Employees engaged on a part-time, temporary, limited, or other basis may have different entitlements.

Closing Date/Time: 12/31/2026 11:59 PM Pacific

Salary:

$69,708.00 - $83,688.00 Annually