Human Resources Coordinator (Austin Homeless Strategies & Operations)

Job Description:

Human Resources Coordinator (Austin Homeless Strategies & Operations)

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Human Resources Coordinator

Purpose:

Under minimal direction, coordinates and administers human resources (HR) functions for a smaller City department with little or no staff, or limited HR staff, or serves multiple City departments or external agencies.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Collaborates and serves as strategic partner to senior leaders and management on HR programmatic analysis, with the achievement of objectives and in resolution of complex HR-related issues providing direct operational oversight, advice, and analytical support within the assigned department.
  
• Communicates HR information to management and others, as needed.
  
• Serves as a subject matter expert providing guidance and monitoring compliance with applicable systems, policies, procedures, strategies, process work flows, and regulations; and monitors compliance with policies, regulations, laws, and program objectives.
  
• Serves, as necessary, as a liaison and advisor within department and between the Human Resources Department (HRD) and other City departments, agencies, and other external organizations, groups, and representatives.
  
• Coordinates, collaborates, leads, and participates in HR initiatives and programs with other divisions in the department, cross-functional teams, and City HRD.
  
• Ensures implementation and administration of assigned projects, performs quality checks of program-related data and personnel, prepares and reviews reports to monitor and communicate performance results, and guides stakeholders.
  
• Partners with and supports senior leader(s) to implement enhancements, to improve policies and procedures, and to provide solutions and recommendations for practice and process improvements, operational efficiency, and service quality.
  
• Participates, as necessary, in the preparation and monitoring of budget and contracts/contractors and implementation of the departmental budget; and recommends and justifies capital expenditures.
  
• Investigates and responds to complaints from managers and employees, and makes recommendations.
  
• Monitors program, departmental, Local, and national trends; identifies training needs and solutions; works cross-departmentally to create best practices; conducts research to support new policy and procedure development; and develops and implements standard operating practice, policy, and procedure, as necessary.
  

Responsibilities - Supervisor and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of HR and departmental processes, techniques, and methods.
  
• Knowledge of assigned HR functional areas.
  
• Knowledge of practices and methods related to coaching, program administration, management, and leadership development.
  
• Knowledge of Federal, State, and Local laws and ordinances governing personnel and employment practices.
  
• Knowledge of supervisory and managerial techniques and principles.
  
• Knowledge of fiscal planning and budget preparation.
  
• Skill in oral and written communication.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related software.
  
• Skill in data analysis and problem solving.
  
• Skill in planning and organizing.
  
• Ability to maintain up-to-date knowledge/education as it relates to HR, the operations of the City, and/or its departments.
  
• Ability to understand key, cross-functional business issues to resolve issues through conflict management and coaching.
  
• Ability to analyze HR business needs and develop short- and long-range plans.
  
• Ability to handle hostility, conflict, and uncertain situations.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to train others.
  
• Ability to quickly recognize and analyze irregular events.
  
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
  

Minimum Qualifications:
Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to job, plus five (5) years of related HR experience, including year (1) of experience in a lead/supervisory capacity. Experience may substitute for the education up to the maximum of four (4) years.

Preferred Qualifications:

• Experience supporting HR functions within the City of Austin or municipal government environments.
  
• Experience advising senior leaders on HR strategies and operations.
  
• Experience with building strong cross-functional relationships and operating effectively as a liaison between city departments, central HR, and external partners.
  
• Experience supporting recruitment and retention strategies in hard-to-fill or high-turnover roles.
  
• Experience implementing fair-chance and second chance hiring practices.
  
• Experience streamlining or improving HR processes and workflows.
  

Notes to Candidate:

Austin Homeless Strategies and Operations (HSO) is dedicated to addressing homelessness comprehensively and compassionately. HSO’s vision is bold: Ensuring everyone has access to stable housing and the support they need to thrive. HSO is a trusted system leader, working collaboratively to ensure an efficient, accessible, and effective homelessness response. HSO makes investments that resolve individual experiences of homelessness and result in meaningful system change. HSO ensures that people experiencing homelessness have easy access to basic needs, outreach, crisis shelter, and other services to support survival and pathways to stable housing. Through public dialogue and intentional communication with stakeholders, HSO strengthens community trust, aligns efforts, and drives systemwide impact. HSO pursues a culture of continuous learning, creating a collaborative, supportive, and engaging workplace that centers on growth, development, and well-being.

About the position:

This position will serve as the primary point of coordination for Human Resources-related functions within Austin Homeless Strategies and Operations. Key responsibilities include managing recruitment and hiring for new and vacant positions, onboarding of staff, and coordinating with the City’s Human Resources Department to ensure compliance with personnel policies and procedures. The position will also advise managers on employee relations matters, support performance management processes, assist with workforce planning, and help develop internal Human Resources processes to support a growing department. These responsibilities require knowledge of Human Resources policies and practices and involve independent judgment in interpreting and applying City Human Resources guidelines.

To view the City of Austin Recruitment Video, please click here!

When completing the City of Austin employment application:

The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history.

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
  
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates.
  
• A résumé is required, but will not substitute for a complete employment application. Please include contact information from previous employers.
  
• A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.
  

Benefits:

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

Salary Range: $80,490.00 to $102,200.00 annually

Location: 505 Barton Springs Road, Austin, TX 78704

Hours: Monday - Friday 8AM - 5PM

Hours may vary depending on departmental needs and initiatives. Some evening, weekend and holiday work may be required. Some Telework may be permitted.

Criminal Background Investigation: This position has been approved for a Criminal Background Investigation.

Important Note to Applicants:

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-04-21