Program Specialist IThe Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist I, acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner.Responsibilities:Assist client managers during all stages of the contract labor acquisition process including: requisition intake, sourcing, and candidate shortlisting and interviewingDemonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply baseDocument requirement intake conversations in appropriate database (VMS, AGS360)Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely responseDiscuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment processCoach, manage and oversee performance of participating staffing suppliersDocument all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM systemMonitor performance against contract SLA's, requisition aging, invoicing, time and expense entry and vendor compliance trackingMaintain and update monthly activity and performance reportsProvide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partnersAssist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrityLiaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignmentsEnsure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security)Assist with the collection of company assets from vendors (laptop, badges, etc.)Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlinesConstant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delaysLog all client and vendor inquiries into Salesforce.comQualifications:University degree preferred or applicable experienceExperience in high volume coordination activitiesAt least 1year of any customer service industry experienceClient hiring manager/supplier facingExcellent verbal and written communicationsAbility to work in a dynamic environment that changes from day to dayStrong analytical and problem solving skillsStrong documentation and follow up skillsStrong time managementStrong organization skills and attention to detailKnowledge of MS Office (Excel, Word, PPT) and PC skillsAble to work independently with some directionCustomer FocusedAdditional Information:Location disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland.Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:Medical, dental & visionHospital plans401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)Company paid short and long-term disabilityHealth & Dependent Care Spending Accounts (HSA & DCFSA)Employee Assistance ProgramTuition AssistanceTime Off/Leave(PTO, Allegis Group Paid Family Leave, Parental LeaveAt AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for accommodation options.In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.
Program Specialist IThe Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist I, acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner.Responsibilities:Assist client managers during all stages of the contract labor acquisition process including: requisition intake, sourcing, and candidate shortlisting and interviewingDemonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply baseDocument requirement intake conversations in appropriate database (VMS, AGS360)Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely responseDiscuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment processCoach, manage and oversee performance of participating staffing suppliersDocument all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM systemMonitor performance against contract SLA's, requisition aging, invoicing, time and expense entry and vendor compliance trackingMaintain and update monthly activity and performance reportsProvide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partnersAssist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrityLiaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignmentsEnsure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security)Assist with the collection of company assets from vendors (laptop, badges, etc.)Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlinesConstant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delaysLog all client and vendor inquiries into Salesforce.comQualifications:University degree preferred or applicable experienceExperience in high volume coordination activitiesAt least 1year of any customer service industry experienceClient hiring manager/supplier facingExcellent verbal and written communicationsAbility to work in a dynamic environment that changes from day to dayStrong analytical and problem solving skillsStrong documentation and follow up skillsStrong time managementStrong organization skills and attention to detailKnowledge of MS Office (Excel, Word, PPT) and PC skillsAble to work independently with some directionCustomer FocusedAdditional Information:Location disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland.Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:Medical, dental & visionHospital plans401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)Company paid short and long-term disabilityHealth & Dependent Care Spending Accounts (HSA & DCFSA)Employee Assistance ProgramTuition AssistanceTime Off/Leave(PTO, Allegis Group Paid Family Leave, Parental LeaveAt AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for accommodation options.In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.
